Terms and Conditions

  1. As part of the New Normal Policy, all guests are required of the following:
    • Negative result of RT-PCR Swab taken 72 hours prior arrival
    • Approved S-Pass Travel Coordination Permit
    • Accomplished Health Declaration Form using staysafe.ph
    • Observance of minimum health standard e.g. wearing of face mask, physical distancing, regular disinfection and sanitation of hands and personal items.
  2. Standard Check In time is at 1400H and Check Out time is at 1200H. Request for early check in or late check out are subject for availability and additional charges.
  3. Express check in will be implemented wherein necessary forms and incidental deposit should be provided prior arrival.
  4. An incidental deposit that is equivalent to one (1) room night is required prior arrival which would be refunded upon check out should no charges occur.
  5. Lihim Resorts is strictly implementing a No Smoking Policy in rooms. Designated smoking areas are available for guests.
  6. As part of our commitment to maintain the cleanliness of the area, we are requesting your participation to the NO SINGLE-USE PLASTIC Policy of El Nido, Palawan.
  7. Be advised of the following regulations imposed by the local government of El Nido:
    • Wearing of swimming attire outside the beach area is prohibited. Kindly wear decent clothing when in public places.
    • Smoking of tobacco, e-cigarettes, and the likes in public areas such as streets, buildings, beach fronts, and outdoor spaces is prohibited except in designated areas where cigarette waste and butts can be properly disposed.
  8. Lihim Resorts recommends that all guests have independent travel insurance while travelling. We strongly recommend that ALL clients take out personal travel insurance at the time of booking against illness, injury, death, loss of luggage, personal items, medical, cancellations and extreme weather evacuations/displacements.
  9. Lihim Resorts does not accept responsibility for delays, additional expenses or inconveniences which may be caused by events beyond our control such as travel agent error, late arrival of air flights, civil and political disturbance, fire, acts of God, national emergencies, strikes or causes beyond reasonable control of the Resort.
  10. All reservations are non-refundable, non-rebookable, and non-transferrable. Kindly refer to the Cancellation Policy stated above. In the event of No Show or Early Departure, the reservation will be subject to a cancellation equivalent to full room night charge.
  11. Transactions, payments, or bookings made are not convertible or transferable to other properties managed and by the ARAW Hospitality Group (UNWND, One Hagdan Villas, Sentro Pinili Dumaguete, Kommons, El Nido Beach Huts, etc.)

Cancelation Policy

  • 31-60 days prior arrival PHP 5,000.00/ night per stay
  • 15-30 days prior arrival 50% of 1 Night Charge
  • 1-15 days prior arrival FULL CHARGE